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Support FAQ HEADING_TITLE

     How do I change/reset my email password ?

     

    1. Browse to http://kalkbay.co.za/manage.php
    2. Enter domain name and FTP password to access a domain control panel.
    3. Select ‘Mail’ in the left-hand menu
    4. Select ‘Manage Accounts’
    5. Select ‘Edit’ next to the applicable mailbox.
    6. Enter your new password (ensure you use a strong password).
    7. Confirm your new password.
    8. Click on ‘Update’.

     

     How can I get my mail whilst on the road ?

    We provide you with your very own WebMail server which you can get by pointing your browser to www.kalkbay.co.za and then click on the Webmail icon.

    Simply login with your username and password to view your mail on the road.

     How do I get Statistics for my website ?

    1. Visit www.kalkbay.co.za/manage.php
    2. Login with your domain name and ftp password.
    3. Click on Statistics and Reports
    4. Click on AWStats
     
    We also highly reccomend Google Analytics. You need to include a small JavaScript tag in all your pages (this is easy if your site runs a CMS like WordPress for example) and Google gives a very detailed and comprehensive analytics system.

     I've made changes via FTP but they are not showing in my web browser.

    This is mostly due to caching, either in your browser or via your ISP`s caching server.

    Your can try following to force the cache to refresh:

    • Clear your browser cache.
    • Refresh the page (Control + R)

     Which FTP client do you recommend ?

    We highly reccomend FileZilla which is free and very easy to use. It is available from http://filezilla-project.org/

     When I FTP to my site I do not see my HTML files ?

    Please confirm you have uploaded the files into the public_html folder, this is the root folder of your website. When you connect via FTP you will see a list of folders, you should enter inside the public_html folder and upload your site there. When your site is created we make a default index.htm as the site's landing page and this file should also be deleted.

     What are my e-mail server settings ?

    POP

    Your POP server is pop.yourdomain.co.za for example if your site is kalkbay.co.za then it's pop.kalkbay.co.za.

    The POP port is 110

    SMTP

    Your SMTP server is smtp.yourdomain.co.za for example smtp.kalkbay.co.za, if you prefer you can also use mail.kalkbay.co.za

    SMTP port's are 25 or 587, we reccomend 587 as some ISP's block port 25.

    You must enable SMTP authentication to be able to send mail. 

    IMAP 

    Your IMAP server is imap.yourdomani.co.za for example imap.kalkbay.co.za

    IMAP port is 143 

     How do I set an auto-responder when I am away ?

     

    1. Browse to http://kalkbay.co.za/webmail.php
    2. Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive)
    3. Select ‘MailAdmin’
    4. Select ‘Autoreply’ and edit as needed
    5. Click on ‘Add’
    6. Your Auto Responder is now active. To test it, send an email to the address and see if you receive the auto response.
    7. Remember to remove it when you return from your travel!

     

     What software versions are you running ?

    • MySQL 5.1

    • PHP 5.3.3 and PHP 5.2.6 is also available.

    • Apache 2.2

    • Perl: 4 and 5 (5.10.0)

     

     How do I setup my site on Kalkbay.co.za ?

    It’s easy! Please read this tutorial.

     I am unable to send mail, it is repeatedly asking for a password ?

    This could be your ISP blocking port 25. Some ISP's in South Africa block port 25. Please try port 587 for sending mail, it should resolve the issue.

     How do I get my site noticed by the search engines ?

    Step 1 - Add your site to search engines:


    1. Add yourself to Google:


    https://www.google.com/webmasters/tools/submit-url?continue=http://www.google.com/addurl/?continue%3D/addurl&pli=1


    2. Add your site to the open directory:


    http://www.dmoz.org/docs/en/add.html


    3. Add your site to Yahoo:


    http://search.yahoo.com/info/submit.html


    4. Add your site to Bing:


    https://ssl.bing.com/webmaster/SubmitSitePage.aspx


    5. Add your site to Ananzi (Local SA search):


    http://www.ananzi.co.za/Add_site


    6. Submit via Submit Express


    http://www.submitexpress.com/free-submission.html


    This goes into 70+ search engines.


    Step 2 - Social Marketing


    1. Create a Facebook page for your project


    http://www.facebook.com/pages/create.php


    2. Create a Twitter account for the project and start tweeting away


    Remember to link Twitter and Facebook to your page.


    3. Make videos about your project and create a YouTube business page


    Remember always to link back to your site.


    Step 3 - Analytics


    Setup Google Analytics on your site so you can track the traffic and which search engines have indexed the site.


    http://www.google.com/support/googleanalytics/

     


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