| How do I change/reset my email password ? | - Browse to http://kalkbay.co.za/manage.php
- Enter domain name and FTP password to access a domain control panel.
- Select ‘Mail’ in the left-hand menu
- Select ‘Manage Accounts’
- Select ‘Edit’ next to the applicable mailbox.
- Enter your new password (ensure you use a strong password).
- Confirm your new password.
- Click on ‘Update’.
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| How can I get my mail whilst on the road ? | We provide you with your very own WebMail server which you can get by pointing your browser to www.kalkbay.co.za and then click on the Webmail icon. Simply login with your username and password to view your mail on the road. |
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| How do I get Statistics for my website ? | - Visit www.kalkbay.co.za/manage.php
- Login with your domain name and ftp password.
- Click on Statistics and Reports
- Click on AWStats
We also highly recommend Google Analytics. You need to include a small JavaScript tag in all your pages (this is easy if your site runs a CMS like WordPress for example) and Google gives a very detailed and comprehensive analytics system. |
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| I've made changes via FTP but they are not showing in my web browser. | This is mostly due to caching, either in your browser or via your ISP`s caching server. You can try following to force the cache to refresh: - Clear your browser cache.
- Refresh the page (Control + R)
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| Which FTP client do you recommend ? |
| When I FTP to my site I do not see my HTML files ? | Please confirm you have uploaded the files into the public_html folder, this is the root folder of your website. When you connect via FTP you will see a list of folders, you should enter inside the public_html folder and upload your site there. When your site is created we make a default index.htm as the site's landing page and this file should also be deleted. |
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| How do I set an auto-responder when I am away ? | - Browse to http://kalkbay.co.za/webmail.php
- Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive)
- Select ‘MailAdmin’
- Select ‘Autoreply’ and edit as needed
- Click on ‘Add’
- Your Auto Responder is now active. To test it, send an email to the address and see if you receive the auto response.
- Remember to remove it when you return from your travel!
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| What software versions are you running ? | • MySQL 5.1 • PHP 5.3.3 and PHP 5.2.6 is also available. • Apache 2.2 • Perl: 4 and 5 (5.10.0) |
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| How do I setup my site on Kalkbay.co.za ? |
| I am unable to send mail, it is repeatedly asking for a password ? | This could be your ISP blocking port 25. Some ISP's in South Africa block port 25. Please try port 587 for sending mail, it should resolve the issue. |
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| How do I get my site noticed by the search engines ? |
| What are my e-mail server settings ? | POP Your POP server is pop.yourdomain.co.za for example if your site is kalkbay.co.za then it's pop.kalkbay.co.za. The POP port is 110 SMTP Your SMTP server is smtp.yourdomain.co.za for example smtp.kalkbay.co.za, if you prefer you can also use mail.kalkbay.co.za SMTP port's are 25 or 587, we recommend 587 as some ISP's block port 25. You must enable SMTP authentication to be able to send mail. IMAP Your IMAP server is imap.yourdomani.co.za for example imap.kalkbay.co.za IMAP port is 143 |
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| How do I connect DreamWeaver to my site? | In the DreamWeaver site setup, enter your ftp server address, ftp username and password. Also enter public_html as the root folder of the site. See our example below: 
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| How to setup your Kalk Bay Mail Account on Outlook 2007? | Note if at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session. 1. Open Outlook 2007 2. Select Tools > Account Settings 
3. In Account Settings, select New 
4. Select POP3 option. 
5. Select Manually configure server settings.
6. Select Internet E-mail 

7. Enter following options: as per above Enter your name Enter your pop3 server e.g. pop.kalkbay.co.za (if you don’t know this mail support@kalkbay.co.za, it will always be pop.yourdomain.co.za) Enter your smtp server e.g. smtp.kalkbay.co.za (if you don’t know this mail support@kalkbay.co.za, it will always be smtp.yourdomain.co.za)
8. Next click on More Settings 
9. Once there tick the box as below: 
10. Next click on the Advanced tab: 
11. Once at the Advanced tab, set the port for your outgoing server to 587. 
12. If you wish to keep a copy of your mail on the server for some time you can easily do so by selecting herewith: 
13. Check the box and choose how many days to keep a copy of your mail on the server. If using this feature we suggest 30 days. That’s it well done. You should now be able to send and receive your e-mail in Outlook 2007. Any questions please contact us or call 021-300-1080 |
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| How to check the Spam Bucket? | Sometimes SPAM system may put some mails into spam bucket accidently. To prevent it happening again you have to whitelist the email address. To check your spam bucket follow the below steps: 1. Please go to www.kalkbay.co.za/webmail.php 2. Login to webmail with username and password. 
3. In the navigation column to the left of your screen, click Spam bucket.
4. E-mails that have mistakenly ended up in your spam bucket can be moved back to your inbox.Left click on the e-mail message and drag it to the inbox folder in the column on the left. The message is instantly removed from your spam bucket and moved to your inbox. To move one or more e-mail, check all the boxes of the e-mails you want to move to inbox and drag and drop to inbox. 5. When you have finished checking your spam bucket click Log Out in the column on the left. 
Note: If at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session or call 021-300-1080. |
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| How to setup your Kalk Bay Mail Account on Outlook 2003? |
| How to setup your Kalk Bay Mail Account on Mac mail? | Note if at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session. 1. In Mac Mail, go to the Mail menu and click on Preferences. 2. Go to the Accounts tab, and then click the plus sign(+) at the bottom of the Accounts box. 3. In the Add Account window, enter your full name, email address and email password.
4. Click Continue.  5. In the Incoming Mail Server screen, select POP or IMAP from the Account Type list, and complete your information as follows: Description: The name of your account. Incoming mail server POP: pop.yourdomainname.com or IMAP: imap.yourdomainname.com User Name:Your email address. Password:Your email account password. 6. Click Continue. 
7. In the Outgoing Mail Server screen complete your information as follows: Description: The name for this mail server (e.g.yourdomainname.com). Outgoing mail server: smtp.yourdomainname.com 8. Check the Use only this server box. 9. Check the Use Authentication box, and then enter your User Name and Email Address. Click Continue. 
10. We suggest you to use 587 for SMTP port. That’s it well done. You should now be able to send and receive your e-mail in Mac mail.
Any questions please contact us or call 021-300-1080 |
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| How to setup your Kalk Bay Mail Account on Outlook 2010? | Note if at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session. Open Microsoft Outlook 2010. Click File, and then click Add Account. 
At the bottom, select Manually configure server settings or additional server types, and click Next. 
Select Internet E-mail, and click Next. Enter the following details: Your Name (Your first and last name) E-mail Address (Your email address) User Name (Your email address, again) Password (Your email account password) Incoming mail server (POP3) Outgoing mail server (SMTP) 
Click More Settings. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server. 
Next go to the Advanced tab, and then change the Outgoing server (SMTP) port to 587. Then click OK. 
Click Next. Outlook 2010 will test your settings. When it’s done, click Close. Click Finish. That’s it well done. You should now be able to send and receive your e-mail in Outlook 2003.
Any questions please contact us or call 021-300-1080 |
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| How do I edit my debit order? | 1. Go to www.kalkbay.co.za 2. Click Login: 
3. Login in with your user name and password here:
4. You will be redirect to your account information page. 5. Click on Edit my debit order:
6. Do the necessary changes and click update:
7. That’s it. You have changed your debit order details. Any questions please contact us or call 021-300-1080. |
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| How do I edit my credit card details? | 1. Go to www.kalkbay.co.za 2. Click Login:
3. Login in with your user name and password here: 
4. You will be redirect to your account information page. 5. Click on My credit card details:
6. Do the necessary changes and click update: 
7. That’s it. You have changed your credit card details. Any questions please contact us or call 021-300-1080. |
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| How to search for a domain? | Go to http://www.kalkbay.co.za/domains.php 
Enter your domain name and click SEARCH:
If the domain is available, choose the respective option, your hosting plan and continue:
Confirm your order details and then click checkout:
And we’re done!
Any questions contact us. |
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| How to setup your Kalk Bay Mail Account on iPhone? | Note if at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session. Add a new email account 1. Start by selecting the settings icon from your home screen
2. Select "Mail, Contacts, Calendars" from the menu: 
3. Select "Add Account..." from the menu: 
4. Select "Other" from the menu: 
5. Select "Add Mail Account" from the list: 
6. Enter all the relevant details as in the screen below and select "Next": 
Select "IMAP" from the top of the screen: 
7. Scroll down to "Incoming Mail Server" and enter all the relevant details as in the screen below and select "Next": 
8. Scroll down to "Outgoing Mail Server" and enter all the relevant details as in the screen below and select "Next": 
9. When prompted with the below pop up message. Select "Yes": 
10. You will then be prompted to "Save" or "Edit", you can select "Save". 
Congratulations, you have now successfully configured your email account on your iPhone. That’s it well done. You should now be able to send and receive your e-mail in Outlook 2003. Any questions please contact us or call 021-300-1080. |
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| How to setup your Kalk Bay Mail Account on Android Samsung? | Note if at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session. Add a new email account
Launch your mail application
1. Start by selecting the mail icon from your applications screen.
Setup email
2. Enter the email address and email password as per the screen below and select "Manual Setup":
Incoming server settings
3. Ensure the User Name field is the full email address, enter all the relevant details as per the screen below and then select "Next":
Outgoing server settings
4. Enter all the relevant details as in the screen below and then select "Next": Turn on the smtp authentication (Security type must be SSL)
Checking outgoing server settings…
5. Wait while your settings are tested:
Account options
6. Adjust the additional Account Options as needed:
Additional setup
7. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select "Done":
Complete Setup
8. The account has been set up successfully and your messages will now be downloaded. That’s it well done. You should now be able to send and receive your e-mail.
Any questions please contact us or call 021-300-1080 |
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| How to create an email address or email alias for my domain? | Note if at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session.
1. Browse to konsoleH ( http://www.kalkbay.co.za/manage.php). 2. Enter your domain name and FTP password to login. 3. Click ‘Mail’ from the left-hand menu. 4. Click ‘Manage Accounts’ under Mail. 5. The main window is where all your active email accounts and aliases will be displayed. 6. Click ‘New Mailbox’ to create a new mail account or ‘New Mail Alias’ to create a new email alias 7. Enter the required information.
8. Enter Fwd (Optional when creating a Mailbox, compulsory when creating an alias: Specify an address to which all email destined for this mailbox must be forwarded) 9. Click ‘Add'. That’s it well done. You should now be able to send and receive your e-mails.
Any questions please contact us or call 021-300-1080 |
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| How to setup your Kalk Bay Mail Account on Blackberry? | Note if at any time you find these settings difficult to do you can request our support team to do it remotely via TeamViewer. Visit www.teamviewer.com and download and install the software. Run it and have the username and password ready and contact us to schedule a remote session. Please Note Blackberry phones differ in the way that email is setup on it. This article will cover the basics of email setup on Blackberry phones using the Blackberry Curve 8520 as an example. Even though your phone might be slightly different, the same basic principles should apply.
Select Blackberry Button
1. Press the Blackberry button on your phone. Select Setup 2. Find and select the “Setup” icon Select Email Settings 3. Select “Email Settings” or "Email Accounts". Select Internet Mail Account (If Applicable)
4. Some models have an additional step asking you which type of account to setup. Select “Internet Mail Account” if your phone displays this screen.
Add Email Account
5. Select “Add” or “Set up another email account” and then scroll down and select “Other”. Insert Email Details
6. Type in your email address and email password (e.g. you@your-domain.com) Complete Setup
7. Click “Next” or “Continue” to finish your email setup. That’s it well done. You should now be able to send and receive your e-mail.
Any questions please contact us or call 021-300-1080 |
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| IMAP is not syncing with Outlook 2010 or Office 365. |